Welcome to onlytins.ca. We prioritize your satisfaction and aim to provide top-quality nicotine pouches and chewing tobacco. Please review our Refunds & Returns Policy to understand how we manage returns and refunds.
Eligibility for Returns
- Products must be returned within 30 days of purchase.
- To be eligible for a return, products must be unused and in their original packaging.
- Returns are only accepted for products purchased directly from onlytins.ca.
Time Frame for Returns
- You have 30 days from the date of purchase to initiate a return.
- After 30 days, we cannot offer a refund or exchange.
Condition of Products for Returns
- Products must be unused, unopened, and in the same condition as received.
- We reserve the right to deny a return if the product does not meet these conditions.
Process for Initiating a Return
- Contact our customer service team at [contact email] to initiate a return.
- Provide your order number and reason for the return.
- Our team will guide you through the return process and provide a return authorization number.
Refund Processing Time
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days using the original payment method.
Exceptions and Special Conditions
- Due to health and safety regulations, opened or used tobacco products cannot be returned.
- In case of defective products, please contact us immediately for a replacement or refund.
Cancellations
- Please contact our customer service team at [email protected] to initiate a cancellation
- Only orders that have yet to ship are eligible for cancellation
Contact Us
If you have any questions or concerns about our Refunds & Returns Policy, please contact our customer service team at [email protected]. We are here to assist you and ensure you have a satisfactory experience with Onlytins.ca.
Thank you for choosing onlytins.ca. We appreciate your business and understanding of our Refunds & Returns Policy.